Universal Windows Direct warrants its products for as long as the original purchaser owns the property on the following components:
- Pieces, parts and materials
- All installation and labor
- Glass system and frames
- All locks and hardware
Terms and Conditions
We proudly back our products with an outstanding warranty service, even long after the completion of the home improvement project. Warranties from Universal Windows Direct are 100% non pro-rated and 100% transferable to a subsequent homeowner for a period of 30 years. Before contacting us about warranty replacement, please be prepared to provide a detailed explanation of the damaged product. Please note that the True Lifetime Warranty does not include defects resulting from abuse, misuse, neglect, vandalism or acts of nature. In the event that defects in the product appear within the warranty constraints, no service costs will ever be charged.
Should you and yourself experiencing defects with any of our products, please don't hesitate to reach out to us. Our committed team is ready to assist you to the best of our abilities.
We thank you for choosing Universal Windows Direct for your home improvement needs and look forward to doing future business with you.
~ Universal Windows Direct of New Jersey
"The entire process exceeded my expectations. My windows were an amazing deal. Everything was perfect with Universal Windows Direct! I highly recommend them to anyone."
- Cory T., Replacement windows and Installation, Homeowner, Woodbridge, NJ